The second feature I focused on for this portion of the review was Norton LifeLock’s credit threat resolution features. So, unfortunately, I don’t think my experience was a one-off. Norton LifeLock’s threat resolution team is U.S.-based but their general customer service line is not.Ĭustomer reviews from TrustPilot confirm that LifeLock’s customer service needs work. When I did (finally) connect with someone, we found the ‘expertise’ of their threat resolution care people vague and we had more questions than answers after the call.įurthermore, although they claim to offer US-based support, this is only half true.

For a service to be worth it, it needs to facilitate fast action, which means you should be able to reach them quickly and easily.Ĭonnecting with Norton LifeLock isn’t particularly easy despite their 24/7 availability. This customer support is available 24/7, unlike some identity theft protection services (except Aura), which vary on their hours but are typically at least closed on Sundays, and after midnight.Īccess to day or night customer service is an indispensable tool when it comes to correcting the problems brought on by identity theft and fraud. The first – and probably most important – is access to their ID restoration team and overall customer support. LifeLock, however, only offers mediocre threat resolution options with its service.įor the purpose of this review, I break Norton LifeLock’s threat resolution into two primary features. When I write reviews for many identity protection services, I usually find that their threat-resolution services are perfectly adequate, and in some cases, they even manage to impress. While their data breach monitoring is lacking at every level of service, the addition of home title monitoring and 401(k) and investment monitoring available with the Ultimate Plus option makes LifeLock one of the top services around. It’s worth noting that the breadth of their monitoring is only worth it when you’re considering the Ultimate Plus Plan. It’s just a shame the data breaches, and presumably dark web monitoring that goes along with it, are so lackluster. Outside of located data breaches, many of these services did prove accurate during our review process.

While it’s missing things like social media monitoring, which a few services include, it does provide most of the niche features, including home title monitoring. That said, it does offer a wide range of monitoring services. If Norton LifeLock can’t find the alerts that LifeLock alternatives and competitors managed to find, it doesn’t seem like it’s the best choice. It is very good at tracking your basic personal information via various sources, but it is very slow (perhaps on purpose, so as not to throw up false alerts?) and its data breach monitoring is extremely ineffective which makes you wonder – is LifeLock worth it? This tells me a few things about Norton LifeLock’s product alert system. There are a number of data breach alerts I expected to see from various sites that simply did not pop up while testing for this review. The compromised name, address, and phone number Norton LifeLock found are useful information to have, but it’s also some of the easiest information to find publicly. These are all things I would have expected to see crop up, though disappointingly it wasn’t everything. I know some of my information is on the dark web, and better services, like Aura, found it right away.Ībout two weeks after initially signing up, Life Lock finally generated 6 alerts. I run a lot of testing and write a lot of reviews for identity protection services. On putting in my information, (name, date of birth, all that jazz) I was initially greeted with zero alerts: not a good sign. I’ll touch more on the depths of LifeLock’s services in just a moment, though. It claims to cover all of the normal things (dark web monitoring, social security number monitoring, etc.) and then some. LifeLock’s monitoring is a bit of a mixed bag.

Lifelock vs privacy guard